Delivery Options
We generally dispatch goods via UPS (Standard) or freight forwarders. Unless explicitly agreed otherwise, consignments are insured for € 500. Should you require faster delivery (e.g. UPS Express or similar) or a higher sum insured, please notify us of this in writing in advance. The cost of insurance ranges from 0.5 to 1.0 per cent of the value of the goods. Unless you provide us with the value of the goods, we will determine an appropriate value based on the original price or the residual value.
Damage caused during Transport
The shipment/parcel must be checked for damage by the recipient upon handover by the shipping company/courier in the courier’s presence. Should any external damage to the shipment/parcel be detected, you must ensure that this is photographed in the courier’s presence and noted in their system.
Furthermore, you must check the goods for completeness and integrity (including a functional test) within 2 working days of receipt. Should the goods be incomplete or damaged, Traffic Data Systems must be notified in writing within 2 working days of receipt. Complaints received after this time cannot be accepted, as our courier services will only accept claims for compensation if they are submitted in writing within 10 days of the goods being handed over to the courier service.